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Billing Information
Understand My Bill
Tariff Group B, C & D
e-Bill
Common Causes of High Consumption (Residential)
Tariff Group A
Front
1. Mailing Information
Information for bill delivery.
1
2. Customer & Installation Address
Contract holder and the property where the electricity is being supplied to.
2
3. Contract Number
Please refer to this number when contacting us about electricity supply or bill.
3
4. Total Due Amount
Total amount you have to pay.
4
5. Payment Due Date
Customer is required to settle the bill on or before the due date. For overdue payment, a late charge will be levied and transferred to next bill.
5
6. Autopay Information (Only applicable to autopay customers)
Shows the bank name and Autopay date.
6
7. Next Reading Date
The schedule date for next meter reading.
7
8. Bill Summary
An overview of charges incurred, while more detailed information is available on the reverse side.
8
9. Consumption Histogram
Shows the monthly consumption of last and current year with average monthly consumption for comparison
9
10. Message
Important information related to the electricity supply service.
10
Back
11. Consumption Period
Previous and current meter reading dates and number of days of energy consumption
11
12. Multi. Factor
Some meters only record a fraction of the energy consumed. Therefore, a multiplying factor is required to determine your actual electricity consumption.
12
13. Consumption (Unit)
Units of energy consumption calculated by the difference between current and previous meter readings multiplied by the multiplying factor.
13
14. Deposit
Deposit paid according to the subscribed demand (meter size) value, as a security for any charges that may become payable related to your consumption charges.
14
15. Subscribed Demand
Maximum electric load available through the connection of supply as stated in the supply contract. If the subscribed demand has ever been changed in the same billing period, the column will display the latest one.
15
16. Tariff Group
The tariff applied for energy consumed and subscribed demand (meter size)
16
17. Demand
Charge related to subscribed demand (meter size).
17
18. Consumption
Charge related to units of energy consumption with different unit price.
18
19. Tariff Clause Adjustment
Quarterly adjustment to reflect fluctuation in the cost of electricity generation and importation of the previous quarter.
19
20. Government Tax
Monthly tax payable for the use of electrical installation.
20
21. Odd Amount
For the convenience of customers, odd amount will be carried forward to your next bill. Total charges will be rounded down to the nearest ten.
21
Tariff Group B, C & D
1. Mailing Information
Information for bill delivery.
1
2. Contract Number
Please refer to this number when contacting us about electricity supply or bill
2
3. Tariff Group
The tariff applied for energy consumed and subscribed demand (meter size)
3
4. Subscribed Demand
Maximum electric load available through the connection of supply as stated in the supply contract. If the subscribed demand has ever been changed in the same billing period, the column will display the latest one.
4
5. Deposit
Deposit paid according to the subscribed demand (meter size) value, as a security for any charges that may become payable related to your consumption charges.
5
6. Consumption Period
Previous and current meter reading dates and number of days of energy consumption
6
7. Next Reading Date
The schedule date for next meter reading.
7
8. Multi. Factor
Some meters only record a fraction of the energy consumed. Therefore, a multiplying factor is required to determine your actual electricity consumption.
8
9. Demand
Charge related to subscribed demand (meter size)
9
10. Consumption
Charge related to units of energy consumption with different unit price.
10
11. Tariff Clause Adjustment
Quarterly adjustment to reflect fluctuation in the cost of electricity generation and importation of the previous quarter.
11
12. Government Tax
Monthly tax payable for the use of electrical installation.
12
13. Odd Amount
For the convenience of customers, odd amount will be carried forward to your next bill. Total charges will be rounded down to the nearest ten.
13
14. Payment Due Date
Customer is required to settle the bill on or before the due date. For overdue payment, a late charge will be levied and transferred to next bill.
14
15. Total Due Amount
Total amount you have to pay
15
16. Autopay Information (Only applicable to autopay customers)
Shows the bank name and Autopay date.
16
17. Consumption Histogram
Diagram shows your energy consumption over the last 13 months and average monthly consumption.
17
18. Message
Important information related to the electricity supply service
18
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