Login
Life Support Customer Service
Life Support Customer Service
CEM is committed to fulfilling its corporate social responsibility by providing support services to eligible customers who rely on life support equipment. These services include advance notification of planned power outages and the estimated time of power restoration.
Planned Power Outage Notification Service
When CEM needs to carry out planned power outages due to regular maintenance, upgrades of power supply facilities, or customer-side engineering works, affected registered life support equipment users will receive advance SMS notifications.
SMS notifications are sent in phases[1] before the planned outage. Under normal circumstances, customers will receive a notification seven days and one day before the power outage to help them prepare accordingly.
In addition, CEM will distribute a “Power Outage Notice[2]” in advance to affected registered life support equipment users. Customers may also check the list of affected users online at any time.
Application requirements:
Life support equipment users
Required documents:
- ID copy of applicant [3]
- Power information of the equipment and two photos[4] (equipment appearance and label)
Important notes:
- Please inform CEM of any updates to your registration information as soon as possible.
- After a successful application, customers must update their information every two years, including equipment use status, contact details, and equipment photos.
- For offline applications, please click here to download and complete the form, then submit it together with the required documents to CEM.
Remarks:
[1] For planned outages caused by customer-side engineering works, customers will receive a notification 3 days before the power outage.
[2] For planned outages caused by customer-side engineering works, notifications are provided only via notices at building entrances or through property management offices.
[3] BIR, HK ID, PRC ID or Passports of different countries.
[4] For photo requirements and examples, please refer to 'You may still want to know'.
You may still want to know
Plan ahead for power outages
You may refer to the following guidelines to prepare in advance for potential power interruptions affecting life support equipment:
- If your life support equipment has a built-in battery, ensure it is fully charged before the planned outage.
- Check whether an uninterruptible power supply (UPS) is needed to handle short-term power interruptions.
- Keep the address and contact number of the nearest hospital readily available, and make transportation arrangements in advance.
- Confirm the phone numbers of emergency contacts, including caregivers, medical personnel, and social service organizations.
- Prepare a first aid kit and ensure that medications are sufficient and within their expiry dates.
Photo Requirements and Examples for Life Support Equipment
Please refer to the sample images below to ensure that the submitted photos meet the requirements.
 |
 |
| Equipment appearance (Take a photo of the entire equipment to ensure it is clearly identifiable.) | Equipment label (Take a photo of the equipment label, which must clearly show the model, brand, and power specifications.) |