10 May 2013, Macau

CEM partnered with Macao Management Resources Centre of General Residents Association to hold a gathering for CEM and Owners’ Committee at Metropole Hotel Macau at 7:00 p.m. tonight, in a bid to further strengthen communication and liaison with Owners’ Committee and listen to their opinions. Apart from close to 40 representatives of a total of 17 buildings in Macau, Wong Man Sang, Macao Management Resources Centre Consultant of General Residents Association, Iun Iok Meng, Advisor to CEM Executive Committee, Keegan Cheang, CEM Customer Services Department Senior Manager, and Cecilia Nip, CEM Communications and Public Affairs Office Senior Manager, attended the gathering.

Keegan Cheang said that CEM has always listened to customers and treated it as a driving force to improve the level of customer service. Besides using Customer Contact Centre as a channel to communicate with the public, CEM has also attached great importance to stepping up mutual communication with the public through the community network established by CEM Customer Liaison Committee, and co-organizing seminars with major associations on a regular basis. Keegan also extended thanks to Macao Management Resources Centre of General Residents Association for its arrangement and assistance, and hoped that the gathering allows a number of CEM engineers and supervisors to strengthen their exchanges and communication with the Owners’ Committee representatives. In addition to educating about safety use of electricity, they will also brief the participants on the reason behind the planned power outages, and raise the awareness of the Owners’ Committee members on the significance of maintenance and management of public electrical installations of buildings.

Wong Man Sang thanked CEM for its support, deeming such gathering can provide an opportunity for Owners Committee members to talk with the representatives of CEM and enhance their understanding of safety use of electricity. Besides, he recognized the quality service provided by CEM and look forward to more regular events in the future to enhance the knowledge of electricity usage of Owners’ Committee key people.

During the seminar, Cecilia Nip called on attendees to participate in the Macau Energy Saving Contest. Apart from making a contribution to the environmental protection, the contestants will also have a chance to win fabulous prizes. The Contest is divided into the following categories: Residential Group, Public Building Facilities Group, Restaurant Group, and Hotel Group. Comparison will be based on the electricity consumption in the six consecutive billing months from May to October 2013 with the corresponding period in 2012, and those who save the highest percentage of energy will be the winners of the Contest. Customers can refer to the “Macau Energy Saving Contest 2013” on www.cem-macau.com to learn more details, and enroll via the website. The closing date is July 31.

At the seminar, Eddey Chan, Senior Engineer of Network Planning, Design and Construction Department in CEM, explained the reasons behind the planned power outages and the handling procedures. It is inevitable to suspend power supply temporarily in a bid to enhance the stability of power supply. For instance, the preventive maintenance and projects targeting at strengthening power distribution system cannot be completed without suspending the power supply. In order to minimize the impact on customers, CEM will ensure that the planned power outages are properly arranged, controlled and executed. CEM will also distribute notices to the affected customers before the power outages.

In addition, CEM Customer Services Department Senior Engineer Luella Wong talked about the maintenance and management of public electrical installations, taking this opportunity to explain about the different types of public electrical installations in buildings and the relevant responsibilities; the most common problems in maintenance and the severity of these problems. Besides, CEM Customer Services Department Metering Services Engineer Sin Ka Man introduced practical household energy-saving measures in summer. CEM Customer Services Department Customer Contact Management Officer Joyce Lao informed the participants about the e-Service mobile App and answered the most frequently asked questions about the government’s subsidy.